Roofing & Exterior Maintenance FAQs

Costs depend on property size, access requirements, and the extent of damage. Pitched roof repairs are generally more straightforward than flat roof work, but every job is different.

Height and access play a significant role—properties requiring scaffolding or specialist access equipment will cost more. The type of materials needed, whether it's tile replacement, leadwork, or valley repairs, also influences the final price.

We provide free, no-obligation surveys across Kent to assess the work and give you a fixed written quote. Weather damage, age-related wear, and storm damage are the most common reasons for roof repairs in this area. We're fully insured with £10M public liability, so you can be confident the work is covered properly.

A well-maintained pitched roof in the South East typically lasts 40 to 60 years, depending on the materials used. Clay tiles can last 60+ years, concrete tiles around 50 years, and slate roofs can exceed 100 years with proper care.

However, the roof covering is only part of the system. Underlays, battens, flashings, and valleys may need attention sooner—often between 20 and 30 years. Regular inspections help catch small issues before they become expensive problems.

In areas like Kent and Surrey, exposure to wind and rain can accelerate wear, particularly on south and west-facing slopes. We recommend a professional inspection every 5 years, or after severe weather events, to ensure your roof remains watertight and structurally sound.

Modern flat roofs using EPDM rubber or GRP fibreglass typically last 20 to 30 years. Older felt roofs, particularly those with mineral felt, often last 10 to 15 years before requiring replacement.

The lifespan depends heavily on installation quality, drainage, and maintenance. Flat roofs are more vulnerable to ponding water, UV damage, and thermal movement than pitched roofs. Regular inspections and clearing debris from outlets can significantly extend their life.

In London and Kent, we see many flat roofs on extensions, garages, and commercial buildings. If your flat roof is over 15 years old and showing signs of cracking, blistering, or persistent leaks, replacement is often more cost-effective than repeated repairs. We work with high-quality materials and provide realistic advice on repair versus replacement through our flat roofing services.

Not always, but it depends on the height, pitch, and location of the repair. For single-storey properties or accessible low-level work, we can often use ladders and roof ladders safely. For two-storey homes, steep pitches, or work near edges, scaffolding is usually required to meet health and safety regulations.

Scaffolding costs vary depending on the size and access requirements of your property. Some repairs can be carried out using mobile scaffold towers or cherry picker access, which can be more cost-effective for smaller jobs.

We assess every job individually and recommend the safest, most practical access method. All our operatives are trained to work at height, and we comply fully with HSE guidelines.

Yes, in many cases flat roof leaks can be repaired effectively, particularly if the roof is relatively modern and the damage is localised. Common repairs include patching splits, resealing joints, replacing damaged sections, and improving drainage.

However, if the roof is over 15 years old, has multiple problem areas, or the substrate is deteriorating, a full replacement is often the better long-term solution. We carry out a thorough inspection to identify the source of the leak—sometimes it's not where the water appears inside.

Flat roofs on extensions, garages, and commercial buildings across Kent and London are our specialty. We'll give you honest advice on whether a repair will last or whether you're better off investing in a new roof through our flat roofing services. All our work is fully guaranteed.

Replacement becomes the better option when the roof has multiple failing areas, widespread damage, or when you're patching the same roof repeatedly. If your roof is over 40 years old, has widespread tile slippage, damaged battens, or a failing underlay, replacement is usually more cost-effective long-term.

Other signs include daylight visible through the roof, sagging areas, or repeated leaks in different locations. A single leak or localised damage is almost always repairable. However, if you're spending money on repairs every few years, you're likely spending more than a replacement would cost.

We provide honest assessments and won't push for unnecessary work. A drone inspection gives you a clear picture of the roof's condition and helps you make an informed decision about repair versus replacement.

Key warning signs include missing, cracked, or slipped tiles, daylight visible in the loft, sagging roof lines, and persistent leaks in multiple areas. Inside, look for water stains on ceilings, damp patches, or mould growth.

If your roof is over 40 years old and showing several of these signs, replacement is likely needed. Moss growth alone isn't a reason to replace a roof, but heavy moss can indicate poor drainage or aging tiles. Granule loss on felt roofs, cracked or blistered flat roofing, and rusted or damaged flashings are also red flags.

In Kent and Surrey, storm damage and wind exposure can accelerate wear. We offer free roof surveys across London, Kent, and Surrey, and we'll give you a clear, honest assessment of whether repair or replacement is the right choice through our roofing services.

Yes, we offer reactive emergency roof repairs across London, Kent, and Surrey. If you have a sudden leak, storm damage, or tiles blown off, contact us and we'll aim to attend as quickly as possible, usually within 24-48 hours depending on availability and weather conditions.

Emergency repairs typically involve making the roof weatherproof with temporary coverings, then returning to carry out permanent repairs once conditions allow. We work with domestic homeowners, landlords, and commercial property managers.

For commercial clients and blocks of flats, we can provide emergency callout services as part of a planned maintenance contract. All emergency work is carried out safely, and we're fully insured with £10M public liability. We won't carry out dangerous work in high winds or ice, but we'll make your property secure as soon as it's safe to do so.

The most common causes are damaged or missing tiles, failed flashing around chimneys and valleys, blocked or damaged gutters, and aging underlays. On flat roofs, splits, blisters, and poor drainage are typical culprits.

Leaks don't always appear directly below the problem—water can travel along battens or rafters before dripping through. Storm damage, particularly high winds, can lift tiles and damage leadwork. In older properties across Kent and London, original leadwork may have reached the end of its life.

Poorly installed or maintained roofs are far more likely to leak. Regular inspections and gutter cleaning significantly reduce the risk. If you notice a leak, it's important to get it checked quickly—small leaks can cause significant internal damage if left unaddressed.

Gutters should be cleaned at least once a year, ideally in late autumn after the leaves have fallen. Properties near trees or with overhanging branches may need cleaning twice a year.

Blocked gutters cause water to overflow, leading to damp walls, damaged fascias, and even internal water damage. In severe cases, the weight of debris and standing water can cause gutters to sag or detach.

We provide gutter cleaning services for domestic and commercial properties across London, Kent, and Surrey. For blocks of flats and commercial buildings, we recommend quarterly inspections as part of a planned maintenance schedule. Gutter cleaning is straightforward, cost-effective, and prevents far more expensive problems.

Blocked gutters cause water to overflow, which can lead to damp penetration in walls, staining on render or brickwork, and damage to fascias and soffits. Over time, this can cause internal damp, particularly around window heads and upper floor ceilings.

The weight of waterlogged debris can cause gutters to sag, pull away from the fascia, or crack at the joints. In winter, standing water in blocked gutters can freeze, causing splits and further damage. On flat roofs and commercial buildings, blocked outlets can cause ponding and leaks.

Regular gutter cleaning is one of the most cost-effective maintenance tasks you can carry out. We've seen properties with thousands of pounds of damp damage caused by gutters that hadn't been cleaned in years. Prevention is always cheaper than repair.

Yes, we provide commercial gutter cleaning services across London, Kent, and Surrey. We work on office buildings, retail units, industrial estates, schools, care homes, and blocks of flats.

Commercial gutter cleaning requires proper risk assessments, method statements (RAMS), and appropriate insurance, all of which we provide as standard. We work with managing agents and housing associations regularly, and we understand the documentation and compliance requirements for commercial sites.

We use professional vacuum systems, cherry pickers, and rope access where appropriate. For larger commercial sites, we can provide planned maintenance contracts with scheduled visits throughout the year. We're fully insured with £10M public liability and comply with all CDM regulations.

Yes, we carry out roofing, gutter cleaning, and roofline maintenance on blocks of flats and estates across London, Kent, and Surrey. We work with property management companies, housing associations, and resident management companies.

Block work requires proper planning, risk assessments, and often liaison with residents and managing agents. We provide RAMS, insurance certificates, and can work to specific access times to minimise disruption. Our experience with managing agents means we understand the responsibilities and compliance requirements involved.

Common services include gutter clearing, roof repairs, communal area maintenance, and reactive repairs through our block and estate maintenance services. We can also provide planned maintenance contracts, which help spread costs and ensure the building is maintained year-round. All our work complies with building regulations and health and safety legislation.

Yes, we replace fascias, soffits, and bargeboards as part of our roofline services. Rotten or damaged timber fascias are common on older properties, particularly where gutters have been leaking or poorly maintained.

We can replace like-for-like with timber, or upgrade to uPVC, which is low-maintenance and long-lasting. uPVC fascias and soffits don't require painting and are resistant to rot and insect damage. Replacement typically requires scaffolding, and we often combine fascia work with gutter replacement or roof repairs to make the most of the access.

We cover domestic and commercial properties across London, Kent, and Surrey. All work is carried out to a high standard, and we ensure proper ventilation is maintained in the roofline to prevent condensation issues in the loft.

Yes, blocked gutters are a common cause of damp in walls, particularly around upper floor windows and below the roofline. When gutters overflow, water runs down the external wall and can penetrate through brickwork, render, or around window frames.

Over time, this leads to internal damp patches, staining, and mould growth. In severe cases, it can damage plaster, timber window frames, and internal decorations. The problem is often worse in winter when water can freeze in cracks, causing further damage.

Damp caused by blocked gutters is entirely preventable with regular maintenance. If you're experiencing damp issues, it's worth checking the gutters first before assuming it's a more serious structural problem. We provide gutter cleaning and can advise on any related roofline or drainage issues.

Yes, we provide full Risk Assessments and Method Statements (RAMS) for all commercial projects. This includes details of the work, identified hazards, control measures, access methods, and emergency procedures.

RAMS are required for most commercial sites, particularly those managed by property companies, local authorities, or housing associations. We also provide insurance certificates, including £10M public liability cover, and copies of relevant certifications such as CSCS cards and working at height qualifications.

For larger projects, we can attend site meetings and liaise with principal contractors or CDM coordinators. We work regularly with managing agents and understand the responsibilities that come with commercial roofing and maintenance work. All documentation is in place before work begins, protecting you, your tenants, and our team.

Yes, we carry £10M public liability insurance, which covers both domestic and commercial roofing work. This includes work on offices, retail units, industrial buildings, schools, care homes, and blocks of flats.

We can provide insurance certificates on request, and these are often required by managing agents, landlords, and commercial property owners before work begins. Our insurance covers accidental damage to property, injury to third parties, and work carried out by our operatives. We also hold employer's liability insurance as required by law.

All our team are trained and experienced in working on commercial sites, and we comply fully with CDM regulations and health and safety legislation. Proper insurance isn't optional—it's essential, and we take it seriously.

Yes, we provide planned and reactive maintenance services for blocks of flats, housing estates, and commercial properties across London, Kent, and Surrey. This includes gutter cleaning, roof repairs, roofline maintenance, drainage work, and external cleaning.

We work with property management companies, housing associations, and resident management companies. Block maintenance requires careful planning, clear communication, and often working to strict access times to minimise disruption to residents. We provide RAMS, insurance certificates, and can schedule work around residents' needs.

Planned maintenance contracts help spread costs and ensure the building is looked after year-round, reducing the risk of emergency repairs. We understand the responsibilities managing agents and landlords have, and we work to support those obligations professionally and efficiently through our block and estate services.

Block gutters on flats and commercial buildings should be cleared at least twice a year—typically in late autumn and early spring. Buildings near trees or with flat roofs may need more frequent attention.

Blocked gutters on blocks can cause significant problems, including water ingress into flats, damage to communal areas, and expensive insurance claims. Many managing agents include gutter clearing as part of a planned maintenance schedule, which ensures the work is carried out regularly and reduces the risk of emergency callouts.

We provide gutter cleaning services for blocks across London, Kent, and Surrey, and we can work to access schedules that suit residents and managing agents. Regular maintenance is far more cost-effective than dealing with water damage and complaints from leaseholders.

Yes, we offer planned maintenance contracts for commercial properties, blocks of flats, and housing estates. These contracts typically include scheduled gutter cleaning, roof inspections, minor repairs, and reactive callout services.

Planned maintenance spreads costs throughout the year and ensures the building is looked after proactively rather than reactively. It also helps managing agents and landlords meet their legal obligations to maintain the property. Contracts can be tailored to suit the property and budget—some clients prefer quarterly visits, others opt for annual inspections with emergency cover.

We provide detailed reports after each visit, including photos and recommendations for any additional work. This gives managing agents and property owners a clear record of maintenance and helps with long-term planning. We work across London, Kent, and Surrey.

Moss itself doesn't directly damage tiles, but it can cause problems if left unchecked. Heavy moss growth holds moisture against the tiles, which can accelerate weathering and frost damage, particularly on older concrete tiles.

Moss can also block valleys and gutters, causing water to back up and potentially leak into the roof space. On some roofs, moss growth under tiles can lift them slightly, allowing wind and rain to get underneath. However, moss is often a sign of a north-facing roof or shaded area rather than a failing roof.

Removing moss can improve the appearance and drainage of the roof, but it must be done carefully—pressure washing can damage tiles and strip protective coatings. We offer professional roof cleaning using low-pressure methods that are safe for tiles and effective at removing moss and algae.

High-pressure washing can damage roof tiles, particularly older concrete tiles and some clay tiles. It can strip the protective surface layer, dislodge tiles, and force water under the roof covering.

We use low-pressure soft washing methods combined with biocide treatments to safely remove moss, algae, and lichen without damaging the tiles. This method is effective, long-lasting, and doesn't compromise the integrity of the roof. Pressure washing is sometimes appropriate for hard surfaces like concrete or paving, but it's not suitable for most roof coverings.

If you've been quoted for roof cleaning, it's worth asking what method will be used. We've seen roofs damaged by aggressive pressure washing, and the repairs can be expensive. Our approach is safe, professional, and designed to protect your roof while improving its appearance and performance through our roof cleaning services.

Yes, we offer drone roof inspections across London, Kent, and Surrey. Drone surveys allow us to inspect roofs safely and thoroughly without the need for scaffolding or access equipment.

This is particularly useful for high or complex roofs, commercial buildings, and blocks of flats. The drone captures high-resolution images and video, which we use to assess the condition of the roof, identify damage, and plan repairs. You receive a detailed report with annotated images showing any issues.

Drone inspections are faster and more cost-effective than traditional surveys, and they provide a permanent visual record of the roof's condition. This is useful for insurance claims, property surveys, and maintenance planning. All our drone operations are carried out by CAA-certified pilots in compliance with aviation regulations.

Our drone survey reports include high-resolution images and video of the entire roof, annotated to highlight any areas of concern. We identify issues such as missing or damaged tiles, cracked or blistered flat roofing, damaged flashings, blocked gutters, and structural problems.

The report includes a written summary of findings, recommendations for repairs, and an indication of urgency—whether work is needed immediately, within the next year, or can be monitored. You also receive the raw images and video for your records.

Drone surveys are particularly useful for insurance claims, pre-purchase surveys, and maintenance planning. The report provides a clear, visual record of the roof's condition, which is far more detailed than a ground-level inspection. We cover domestic and commercial properties across London, Kent, and Surrey through our drone survey services.

We recommend a professional roof inspection every 5 years, or after severe weather events such as storms or heavy snow. Older roofs, or those over 30 years old, benefit from more frequent inspections—every 2 to 3 years.

Regular inspections catch small problems before they become expensive repairs. Missing tiles, damaged flashings, and blocked gutters are all easier and cheaper to fix if identified early. For commercial properties and blocks of flats, annual inspections are often included in planned maintenance contracts.

This ensures the building is maintained proactively and helps managing agents meet their legal obligations. Drone inspections are a cost-effective way to assess roof condition without the need for scaffolding. We provide detailed reports with clear recommendations, so you know exactly what needs attention and when.

Yes, roof leaks are a common cause of internal damp, particularly in upper floor rooms and loft spaces. Water entering through damaged tiles, failed flashings, or blocked gutters can travel along timbers and appear some distance from the actual leak.

Damp caused by roof issues often shows as staining on ceilings, mould growth, or a musty smell in the loft. If left unaddressed, it can damage insulation, timbers, and internal decorations. In some cases, damp from the roof can be mistaken for condensation or rising damp, so it's important to identify the source correctly.

A roof inspection, including a check of the loft space, will usually identify the problem. Fixing the roof issue will stop the damp, but you may need to allow time for the affected areas to dry out fully before redecorating. Our damp and mould prevention services can help address these issues.

In most blocks of flats, the freeholder or management company is responsible for maintaining the roof, as it's part of the building's structure and covered by the service charge. Leaseholders contribute to the cost through their service charge, but they don't arrange or pay for the work directly.

The lease will set out the specific responsibilities, so it's worth checking if there's any doubt. If you're a leaseholder experiencing a leak, you should report it to the managing agent or freeholder immediately. They have a legal obligation to maintain the building in good repair.

If you're a freeholder or managing agent, you're responsible for ensuring the roof is maintained and repaired as needed. We work with managing agents and freeholders across London, Kent, and Surrey, and we can provide the necessary documentation, insurance, and RAMS for block work through our block maintenance services.

Yes, we cover Bromley and the surrounding areas for all roofing and maintenance services. Bromley is within our core coverage area, and we regularly carry out roof repairs, gutter cleaning, and roofline work throughout the borough.

We work on domestic properties, commercial buildings, and blocks of flats across Bromley, and we can typically attend for surveys and quotes within a few days of your enquiry. Our response times for emergency repairs depend on availability and weather conditions, but we aim to attend as quickly as possible where possible.

Being based in Kent means we can respond quickly to calls across Bromley and the wider London and Kent area. We're fully insured with £10M public liability, and all our work is carried out to a high standard. Contact us for a free, no-obligation quote for your Bromley property.

Yes, we provide emergency roofing services in Sevenoaks and across Kent. If you have storm damage, a sudden leak, or tiles blown off, contact us and we'll aim to attend as quickly as possible—usually within 24-48 hours depending on weather conditions and availability.

Emergency repairs focus on making the property weatherproof and secure, with permanent repairs carried out once conditions allow. Sevenoaks is well within our coverage area, and we're familiar with the types of properties and roofing challenges common in the area.

We work with homeowners, landlords, and commercial property managers, and we're fully insured with £10M public liability. All emergency work is carried out safely—we won't work in dangerous conditions, but we'll make your property secure as soon as it's safe to do so.

Yes, we carry out block and estate maintenance in Croydon and across South London. We work with managing agents, housing associations, and resident management companies on blocks of flats and estates throughout the borough.

Our services include gutter cleaning, roof repairs, roofline maintenance, and planned maintenance contracts. We provide RAMS, insurance certificates, and can work to access schedules that suit residents and managing agents. Croydon is within our core coverage area, and we're experienced in working on blocks and commercial properties in the area.

We understand the compliance and documentation requirements for block work, and we work professionally to minimise disruption to residents. Contact us to discuss your block maintenance needs in Croydon.

Yes, we cover Kent, South London, and Surrey. Our coverage area includes Bromley, Orpington, Sevenoaks, Tonbridge, Tunbridge Wells, Maidstone, Dartford, Croydon, Beckenham, and surrounding towns and villages.

We work on domestic and commercial properties, including houses, flats, offices, schools, care homes, and industrial buildings. Being based in Kent allows us to respond quickly across our coverage area, whether it's for surveys, quotes, or emergency repairs.

We're fully insured with £10M public liability, and we provide the same high standard of service across all areas we cover. If you're unsure whether we cover your location, contact us and we'll let you know. We're happy to travel for both small domestic repairs and large commercial projects.

For emergency roof leaks in Surrey, we aim to attend as quickly as possible—usually within 24-48 hours depending on availability and weather conditions. Surrey is within our coverage area, and we regularly work across the county on domestic and commercial properties.

Response times depend on the severity of the leak, weather conditions, and our current workload, but we prioritise emergency callouts and will make every effort to attend quickly. Emergency repairs focus on making the property weatherproof, with permanent repairs scheduled once conditions allow.

We work with homeowners, landlords, and commercial property managers across Surrey, and we're fully insured with £10M public liability. If you have a roof leak, contact us immediately and we'll arrange attendance as quickly as possible.

Yes, we carry out lead roofing and flashing repairs across London, Kent, and Surrey. Lead is commonly used for flat roofs, valleys, chimneys, and dormer windows. Over time, lead can split, crack, or suffer from thermal movement, particularly on south-facing roofs.

We can repair small splits and cracks, or replace entire sections if needed. Lead theft is also an issue in some areas, and we can replace stolen leadwork and advise on security measures. All our leadwork is carried out to BS 6915 standards, and we use Code 4 or Code 5 lead depending on the application.

Properly installed and maintained leadwork can last 60+ years. We'll assess the condition of your leadwork and advise on the most appropriate repair or replacement method.

Repair is fixing something that's broken or damaged—such as replacing missing tiles, sealing a leak, or repairing a damaged gutter. Maintenance is proactive work carried out to prevent problems—such as gutter cleaning, roof inspections, and clearing debris.

Maintenance is almost always cheaper than repair, because it catches small issues before they become big problems. For example, cleaning gutters regularly prevents overflow, which prevents damp, which prevents expensive internal repairs. A roof inspection might identify a few loose tiles, which can be fixed quickly and cheaply before they cause a leak.

For commercial properties and blocks of flats, planned maintenance contracts combine both—regular inspections and cleaning, with repairs carried out as needed. This approach is cost-effective and reduces the risk of emergency callouts and insurance claims.

Yes, we provide free, written, no-obligation quotes for all work. After inspecting the property, we'll send you a detailed quote setting out the work required, materials to be used, access method, and cost. The quote is valid for 30 days, and there's no pressure to proceed.

For larger projects, we can provide a breakdown breakdown costs and options, so you can make an informed decision. We don't give estimates over the phone without seeing the property—every roof and every job is different, and we want to give you an accurate price.

Once you accept the quote, the price is fixed—there are no hidden costs or surprises. We cover London, Kent, and Surrey, and we're happy to travel to provide quotes for domestic and commercial work.

Most domestic roof repairs take between half a day and two days, depending on the extent of the work and access requirements. Simple repairs like replacing a few tiles or resealing a flashing can often be completed in a few hours. Larger repairs involving multiple areas, scaffolding, or leadwork may take longer.

Weather also plays a role—we can't carry out roofing work safely in high winds, heavy rain, or ice. Roofing work requires good weather conditions for safety and to ensure materials bond and seal properly.

We'll give you a realistic timeframe when we quote, and we'll keep you updated if anything changes. All our work is completed to a high standard, and we clean up thoroughly before we leave.

Yes, we carry out roofing and maintenance work throughout the year, including winter. However, there are some limitations—we can't work safely in high winds, heavy rain, snow, or ice. Roofing work requires good weather conditions for safety and to ensure materials bond and seal properly.

Emergency repairs, such as making a roof weatherproof after storm damage, can often be carried out in less-than-ideal conditions, with permanent repairs completed when the weather improves. Gutter cleaning and inspections can usually be carried out year-round.

We'll always assess conditions on the day and prioritise safety. If we need to postpone work due to weather, we'll reschedule as soon as conditions allow. Winter is actually a good time to book non-urgent work, as we're often less busy than in spring and summer.

We do not carry out asbestos removal. Asbestos roofing, commonly found on garages, sheds, and older commercial buildings, must be removed by a licensed asbestos removal contractor.

If your property has asbestos roofing that needs replacing, we can recommend licensed contractors and carry out the re-roofing work once the asbestos has been safely removed. Asbestos cement roofing is not always dangerous if it's in good condition and left undisturbed, but it must be handled correctly if it's damaged or being removed.

If you're unsure whether your roof contains asbestos, we can advise during a site visit. Any work involving asbestos must comply with the Control of Asbestos Regulations, and it's not something that should be attempted without proper training and licensing.

We cover London, Kent, and Surrey, including towns such as Bromley, Orpington, Sevenoaks, Tonbridge, Tunbridge Wells, Maidstone, Dartford, Croydon, Beckenham, Oxted, Westerham, and surrounding areas.

We work on domestic and commercial properties, including houses, flats, offices, schools, care homes, and industrial buildings. If you're unsure whether we cover your area, contact us and we'll let you know.

We're based in Kent, which allows us to respond quickly to enquiries and emergencies across our coverage area. All our work is carried out by experienced, fully insured operatives, and we provide the same high standard of service whether it's a small domestic repair or a large commercial project.

Yes, all our operatives are experienced, trained, and hold relevant qualifications for working at height. We carry £10M public liability insurance, which covers all domestic and commercial work. We can provide insurance certificates, risk assessments, and method statements on request.

For commercial projects, our team hold CSCS cards and other relevant certifications as required by site regulations. We comply fully with health and safety legislation, including the Work at Height Regulations and CDM Regulations where applicable.

Safety is our priority, and we ensure all work is carried out to the highest standards. We're a professional roofing and maintenance company, not a one-man band, and we have the experience, qualifications, and insurance to back that up.

Yes, all our work is guaranteed. The length of the guarantee depends on the type of work—repairs are typically guaranteed for 12 months, while new roofing installations carry longer guarantees, often 10 to 20 years depending on the materials used.

Guarantees cover workmanship and, where applicable, materials. We'll provide full details of the guarantee when we quote. It's important to note that guarantees require reasonable maintenance—for example, keeping gutters clear and allowing access for inspections if needed.

We stand by our work, and if there's a problem, we'll come back and put it right. We've been operating across London, Kent, and Surrey for years, and our reputation is built on quality work and customer service.

Yes, we're happy to provide references from previous clients, and we have examples of completed projects available on request. We work with domestic homeowners, landlords, commercial property managers, and housing associations, and we've built a strong reputation across London, Kent, and Surrey.

Many of our clients are repeat customers or come to us through recommendations. We can also provide case studies for larger commercial projects, including blocks of flats and planned maintenance contracts.

If you'd like to see examples of our work or speak to previous clients, just ask. We're confident in the quality of our work, and we're happy to let our track record speak for itself.

We accept payment by bank transfer, cheque, or cash. For larger projects, we may request a deposit before work begins, with the balance due on completion. We'll agree payment terms when we quote, and everything is set out clearly in writing.

We don't take payment until you're satisfied with the work. For commercial clients and planned maintenance contracts, we can arrange invoicing and payment terms to suit your accounting processes.

We don't pressure customers for payment, and we don't ask for full payment upfront. We're a professional, established company, and we operate transparently and fairly. If you have any questions about payment, we're happy to discuss them before work begins.

We aim to provide quotes within 48 hours of visiting the property. For straightforward jobs, we can often provide a quote on the spot. For more complex work, or where we need to check measurements or access requirements, we'll send a detailed written quote within a couple of days.

If you need a quote urgently, let us know and we'll do our best to prioritise it. We cover London, Kent, and Surrey, and we're usually able to visit within a few days of your initial enquiry.

All quotes are free and no-obligation. If you decide not to proceed, that's absolutely fine—there's no pressure. We want you to be confident in the work and the price before you commit.

Yes, we carry out insurance work for storm damage, leaks, and other insured events. If you're making a claim, we can provide a detailed report and quote for your insurer. In some cases, insurers will appoint their own contractors, but many allow you to choose your own, and we're happy to work with your insurance company to get the work approved and completed.

We can also provide emergency repairs to make the property safe and weatherproof while the claim is processed. It's important to report damage to your insurer as soon as possible and get their approval before proceeding with permanent repairs.

We've worked with most major insurers and loss adjusters, and we understand the process. We'll provide all the documentation needed to support your claim.

A roof valley is where two roof slopes meet, forming a channel that directs rainwater down to the gutters. Valleys are high-stress areas because they carry a large volume of water, and they're often the first place to show signs of wear.

Leaks in valleys are usually caused by damaged or poorly installed valley liners, blocked valleys, or failed mortar on older dry valley systems. Lead valleys can split over time due to thermal movement, and GRP or felt valleys can crack or degrade. Valleys are also prone to debris buildup, which can cause water to back up under the tiles.

Repairing a valley usually involves replacing the valley liner and surrounding tiles. It's skilled work, and it's important it's done properly to prevent future leaks. We carry out valley repairs across London, Kent, and Surrey.